Online warranty claim form

Please fill in the following fields in order to lodge a warranty claim.

Customer name:


Customer address:


Customer contact number:


Retailer name:


Retailer address:


Retailer contact phone:


Receipt of Purchase/Invoice No:


Customer email (Mandatory):


Quantity:


Date of purchase:


Watch description / Model number:


WAG International Serial number (Mandatory):


Fault Description:


Is this a warranty claim?:
Yes No


Warranty

Your watch has been manufactured according to rigorous criteria faithful to the best traditions of watch making. All our watches are guaranteed for 2 years anywhere in the world against any manufacturing defect. The warranty takes effect on the purchase date of the watch, when this certificate is duly completed, dated and signed by the retailer, and only if accompanied by the purchase receipt.

Therefore, please enclose a copy of the receipt and rear page of Warranty Booklet certifying the date of purchase. It is important to advise the WAG International Serial Number that was attached to the watch at time of purchase. The straps, crystals and batteries are not included in the warranty. Neither is damage to the case or movement resulting from mishandling. Also not included are defects due to inappropriate treatment or problems caused form repairs done by someone other than the watchmaker authorised by WAG International.

For all repairs, please sendyour watch by insured mail to InsideTime, Shop 5, 3370 Pacific Hwy, Springwood QLD, 4127. For more information please contact us via our contact page.

Watches that fall under warranty conditions are repaired free of charge.
For non-warranty items, we will automatically repair the watch where the value of repairs is less than $60.00. However, we will contact you for approval to proceed when repairs are estimated to cost in excess of $60.00. Any repairs estimated to cost over $60.00 that are not proceeded with, will incur a Quote Fee of $10.50.
We will notify you of the total cost of repairs. Upon receipt of these monies, your watch will be repaired and forwarded to you.
All watches, including those repaired under warranty, will incur postage & handling costs of $15.50 per watch (within metropolitan areas of Australia).
Please allow 10 -12 working days for repairs (subject to availability of spare parts)

Shipping

We suggest that you send your item to us via insured, traceable means, such as Insured Registered Post. Properly pack your watch to protect against possible damage in transit. Do not send the watch in the original packaging. As it will not be returned.

Did you:

  • Remember to enclose your watch(es)
  • Include one form per watch
  • Enclose a copy of your proof of purchase and a copy of rear page of Warranty Booklet
  • Advise the WAG International Serial Number
  • Affix your return address to your package

Payment method:

You can make a payment in one of the ways listed here

  • Direct Deposit, payment details:
    Account: WAG International
    Bank: Westpac
    BSB : 034292
    Account #: 346876
  • Credit Card (Please contact us if you wish to pay via credit card)